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You will begin to see yourself as being stuck in every area of your life. For example, if you believe that you are stuck in life, and that you’ll never find a way out, the negative emotions associated with your beliefs will reinforce the way you see yourself in the world. When you carry an inventory of unresolved negative emotions within you, you will filter your conversations, interactions, and experiences with others through your baggage, and react in a way that perpetuates more of the same in your outer world. Your outer world is a reflection of your inner world-and vice versa. When you learn to accept your emotions, to lean into them, and be present with them in a healthy way, you can learn from them and begin to use them as a means of growing and evolving into a better person.
#The power of moments how to
Yet, you may not have not been taught how to navigate emotional upset in a productive and compassionate way, so the end result is often explosive. Your emotions-or feelings-are an integral aspect of who you are-good, bad, and everything in between.
#The power of moments driver
It’s the dominant driver behind your choices and behaviors, and can be the number one thing that derails you in your day-to-day life.Ĭan you think of a time when nothing was going your way and you blew up at your kids or partner the minute you walked in the door at home? Or, how about when you had looming deadlines or projects at work piling up, and the pressure built until you either got sick, quit your job, or exploded altogether? Can you recall a time when your partner’s behavior was irritating you and instead of having a calm, centered, and balanced discussion with the intention of resolving it, you instead said nothing, let it fester, and then sabotaged the relationship in one way or another? These are all examples of how your emotional baggage can derail you in everyday situations. Your mental and emotional baggage is primarily responsible for creating the discrepancy between what it is that you say you want and what you are actually experiencing on a daily basis. Familiarity and memorability are often at odds…If you’re looking to create memorable moments for your customers, you’ve got to break the script.Are you using your emotions to inform you or are you letting them control you?.Beware the soul-sucking force of “reasonableness.”.A relationship in which one party is oblivious to the most profound moments in the life of the other is no relationship at all.
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You want to get two things wrong, have the customer bring those mistakes to your attention, and then hustle like mad to fix those problems. To maximize customer satisfaction…you don’t want to be perfect.Moments are what we remember and what we cherish. We must learn to think in moments, to spot the occasions that are worthy of investment…In organizations, we are consumed with goals…But for an individual human being, moments are the thing.The surprise about great service experiences is that they are mostly forgettable and occasionally remarkable.(In case you’re wondering, it’s a pretty good book.) And by the time I wrapped up the entire thing, I had identified five different teams that I could expose to this work over the next few months. By the end of chapter three, I made a mental note to buy a copy for all of our guest services staff. Before I finished chapter one, I was already making plans on taking my direct reports through the book. Which is great news for those of us who speak, teach, train, welcome guests on the weekend, or plan events. It is rich with non-boring research and fascinating stories on how the most memorable moments aren’t necessarily spontaneous and they can actually be engineered. The Power of Moments: Why Certain Experiences Have Extraordinary Impact dropped last week. So when I saw that the Heath brothers’ fourth book was releasing, I knew it needed to be in my read this now right NOW pile. There are so many good spiritual overtones in SwitchI don’t even know where to start. Easily a game-changer regardless of whether you’re reading it as a leader of people or even a follower of Jesus. Easily in the top three books I’ve ever given away by sheer volume. What does one say about Switch? Easily in the top five books I’ve ever read in any genre. Decisiveis good for anybody who ever needs to make a choice (I think that’s all of us). Made to Stickis a must-read for anyone who teaches, writes, or speaks in any capacity. I have one rule when it comes to Chip and Dan Heath books: if they write one, I read it.